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HDTV Customer Support Services

   Pre-Sales Support

   Project Services

   Program Management

   Post Contract Services

   HDTV Respond Program

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Project Services

While your contract is ongoing at HDTV we provide information so you will always know the current status of your project.

The Discovery Channel - get immediate ETA and Current Order Status with a phone call or email.

  • Contract Estimated Time of Arrival (ETA): MM/DD/YY

Order Status:

  • Quote
  • Confirmation of Order
  • Order Received
  • Board Design
  • PCB Production
  • PCBA Production
  • Ship Date:
  • Carrier:
  • Carrier Telephone Number:
  • Waybill Number:
  • Order Hold: Date /Reason

The Report News Channel - we provide periodic status updates to your order. You can select: Daily or Weekly Updates (performed via email updates.)

Project Teleconferencing - we provide project /order current status updates via teleconferencing during your weekly project meeting.

Project Finalization Follow-up

  • HDTV always provides a post contract service follow-up.
  • Make sure your shipment has been received.
  • To verify quantities shipped are received, not lost.
  • Verify products produced are not damaged and are operable.
  • Verify products ordered meet customer specifications.
  • Entertain future orders.


 


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